Holiday Inn Express & Suites Woodside LaGuardia Airport By IHG

First and foremost we were coming from Boston to NY and drove about 3 hours. When we called around 10AM to see if we could get an early check in we were advised that they were booked last night and couldn't accommodate. When we asked if when we got there we were able to see if we could check in early the receptionist advised that early check in would be a $75 fee which we have never heard of. Once we arrived to the hotel around 12:30 we were met with another unpleasant interaction with the front desk staff just flat out telling us we couldn't check in until 3. It was the lack of empathy or customer service that made this an unpleasant interaction. This information was provided in a 'oh well, too bad' manner. We drove around Queens for 3 hours and was finally able to check in. Later that night we were having trouble with the Chromecast feature on the TV and called the front desk to see if there was anything they could do. We were also met with an unpleasant interaction with the front desk saying it doesn't work and has nothing to do with them. We were advised to watch something on TV ( mind you they have the worst channels so there was absolutely nothing to watch) or we could buy a movie. We went to bed. The guy who checked us out was the most pleasant part of our stay. I will never stay here again.

Liked: It was clean.
Disliked: Rude front desk staff; nothing on TV and Chromecast didn't work.

Exceptional

Liked: Love everything about this hotel.

Passable

Liked: Clean room
Disliked: Early check out time and 100 usd deposit still not reversed back

Great staff, breakfast and super...

Liked: We loved the staff and cleanliness of the room and breakfast area. Decent variety of pastries and breakfast choices. Staff was super helpful and friendly. Rooms were clean and the parking garage was a plus! Close to many good food spots.

Everything else was ok.

Liked: Breakfast was ok. Location is good.
Disliked: I think need a little more light in the room, maybe another lamp could help.

Superb

Perfect for an early flight...

Liked: The staff was a delight

Friendly staff and a clean...

Excellent

Liked: The placed is nice and clean and accessible for everything
Disliked: I didn’t see anything that I don’t like the property

Exceptional