Holiday Inn Express & Suites West Long Branch - Eatontown an IHG Hotel Guest Reviews
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Write a review
Selya Fri, 17 June 2022
Good
Kelly Thu, 16 June 2022
Spent way too much money...
Liked: The staff at front desk was friendly/professional. The breakfast area was clean, well organized and tasty. The bed was comfortable.
Disliked: The room was not fully clean. There was some gooey substance on the nightstand and ottoman. The toilet was dirty. The pool was very small. The walls are thin, our neighbor kept banging on our wall as if we were loud, after my girls laughed. Been to hotels with my friends MUCH louder and never experienced that. My youngest daughter, 8, accidentally spilled her drink in front of the elevator on our way exiting/checking out. I looked for help to clean up so no one slipped and gone hurt. The Housekeeper was in a room, so I laid towels from her cart to start cleaning up, with ONE arm, as mentioned I am leaving and have bags in another arm. I went back to let Housekeeper know of our accident, and she was incredibly RUDE to us. She wouldn?t speak to me and GAVE both my daughters and me dirty looks, which made my girls very nervous. I will NEVER be staying at that Hotel Inn again. Dropped a lot of $$ to be treated poorly.
Tracy Mon, 6 June 2022
Staff and hotel was great
Liked: It is always nice
Disliked: nothing
Deirdre Sat, 4 June 2022
The staff and the location...
Liked: Location was perfect. We had an event at McCloone's at Pier Village,
Disliked: Staff didn't arrive to clean room until after 6 pm. Not necessary at this point. We were out all day, hot and tired. We got towels from desk and were fine. Maybe staff was short??
Darlene Tue, 31 May 2022
breakfast is a hot mess!...
Liked: very clean place. no issues besides what?s specified below.
Disliked: breakfast needs to be revamped. it?s a hot mess with no real order and only one person doing everything. the pool is not heated it?s cold and small but it works.
Mary Tue, 31 May 2022
My second stay at this...
Liked: Loved the breakfasts!
Carlos Tue, 31 May 2022
Exceptional
Dee Mon, 30 May 2022
Superb
Liked: Staff were all exceptional. Rooms were clean and well kept.
Disliked: I know pricing has gone up significantly but, to pay $350 seemed a bit excessive.
Tawanna Fri, 27 May 2022
Superb
Kenny Wed, 25 May 2022
Poor