All ready explained

Liked: I stay at Holiday Inn expresses as much as possible and I own a company where we book 20-30 hotel rooms a month for employees. This was the first time ever I have had an issue with HIE. I called the hotel about 11 to let them know we had a delay and would be arriving around 0100. Female who answered was super helpful and went ahead and checked us in, so we just had to grab keys. When we arrived a older male was working the check in, could not find our rez, also when we explained we had checked in via phone with a female about 90 mins prior he implied we where lieing, no female has been there ect ect. Finally after showing him my call log, and booking info we were given two rooms, not at the rate I booked at, and on different floors. I travel enough to know not to fight with the front desk staff so I paid it took the keys and went to bed. I love HIE and will continue to always use them when possible, however this even was an extremely disappoint.
Disliked: Communication between staff