Holiday Inn Express & Suites Toledo West By IHG

Very good

Liked: Breakfast staff were fantastic and friendly!!

Pleasant

Just a decent place to...

Liked: Breakfast was surprisingly great! Some different things different days. Thank you for the gluten free options! One of the front desk ladies was super kind. She gave me extra towels when I told her we had 4 people staying.
Disliked: Housekeeping only came around the first day and we were there for 4- no new towels, no trash taken out, close to running out of toilet paper. There was a pile of trash by the bin in the hall. Not sure if someone quit, got sick, or stopped doing their job. Also our room keys kept deactivating, and every time we got it fixed the other ones would go out. Super annoying when we were getting back late. Lotion in the bathroom is super watered down. Makes it seem like you slapped the Dove lable on it but I don't believe you...

Superb

Liked: Everything very convenient
Disliked: Nothing

Great rooms, don’t stay on...

Liked: Shannel at the front desk is an awesome lady! Outstanding customer service. Managements puts her at a disadvantage leaving her alone at the desk during prime check in hours. There was a queue out the door and a bunch of angry hot parents. Rooms are good size but looking a bit ragged.
Disliked: The parties outside my window every night until 2 am.

Great hotel.

Liked: Very clean, comfortable beds, roomy bathroom.

My stay was great and...

Liked: It’s always clean. Breakfast is exceptional
Disliked: Nothing at all!

Bad

Liked: Not much. And normally I have been extremely satisfied with Holiday Inn Express but was surprisingly disappointed this time
Disliked: None of the USB outlets would work; electrical panel between beds did not work; no plug for bathtub and front desk could not find one; charged for 3 nights instead of 2 and desk clerk said she couldn't help me with that. Extremely frustrating.

Very good