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AustraliaHoliday Inn Express & Suites Tacoma Downtown Guest Reviews
Overall Average Score:
Very Good (4.5 out of 5)
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| 0.5 miles from Tacoma centre |
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Amber, Bellingham, visiting Tacoma Dome Sun, 15 February 2015
Everyone was very friendly; got checked in right away; reasonable price; close to the Tacoma Dome and downtown; good breakfast. Overall great experience!
Liked: Fast check in and out; clean room; great location!
Tom, Coquitlam, visiting Museum of Glass Sat, 14 September 2013
We would stay there again.
Liked: Great staff; great location.
Disliked: Internet was not working in that room. No answer. Sink would not drain - had to go under sink myself to fix.
Swanson Wed, 3 April 2024
Worst hotel experience of my...
Liked: Location was the only thing I liked
Disliked: Construction is far beyond “room renovation”. Jackhammering started at 7 AM on Friday and was so loud we had to vacate our room for the whole day and leave early on Saturday when it started up again at 9 AM. Management did nothing but apologize, via email, for not being able to update all websites as to true extent of the construction. This is completely unacceptable and shameful. As far I am concerned, their construction “disclaimer” is false advertising and extremely misleading.I should have been given a refund. I will NEVER stay at a Holiday Inn again.
Lee Mon, 1 April 2024
Holiday Inn
Liked: Location
Disliked: Certain staff(Jacqueline) were rude when we requested items. Whether they had the requested items or not, doesn't constitute the rude behavior. Correct me if I'm wrong, but they are in the hospitality business, they in fact were not hospitable. Several amentities they claim were available on this site were not. From the pool to the temp control in the room, and on top of that the microwave didn't work; all items this site claims were available. When you pay for these things you expect to have them at your convenience. We pay hard earned money to be comfortable while away from home. I highly do not recommend this hotel if you're looking for any real hospitality.
Audra Mon, 1 April 2024
Exceptional
Liked: Love this place
Nina Sat, 30 March 2024
Hotel under renovation and noisy
Liked: The hotel itself is fine. Room was comfortable and clean, a couple things didn't make sense (wall-mountable hairdryer was not mounted on the wall, which made using it awkward), and no hooks for hand towels. Breakfast definitely serviceable. Pleasant staff.
Disliked: Unfortunately, while booking I could not foresee that the property is under renovation, which meant loud banging starting at 0730 every weekday, 0800 on Saturday. Not great if you're traveling for vacation and trying to sleep in
Abigail Tue, 26 March 2024
Great stay with breakfast
Liked: It was close to the hospital that I had surgery at
Disliked: Renovations going on
Lisa Sun, 17 March 2024
Very good
Liked: Friendly staff, good breakfast options, able to check in early
Wayne Wed, 13 March 2024
Very good
Garcia Sat, 24 February 2024
Very good
Liked: Quick and easy check In and our. Very close to hospital
Yabo Fri, 23 February 2024
Disappointing
Quanna Thu, 22 February 2024
Quiet & comfortable
Liked: Breakfast, the room, hotel close to our purpose (the Convention Center). Nice, friendly staff (except for one), including the construction workers.
Disliked: Construction at the hotel. The pool & spa were closed, we had children that were very disappointed. I was disappointed that the hot tub was closed. No one informed us when we reserved. No one informed us when we checked in, we did not know until the excited children went to look at the pool.
