Holiday Inn Express & Suites Sweetwater By IHG

Very good

Good

Poor

Liked: I liked the location.
Disliked: Our room had a moldy smell. The bathroom door wouldn't shut all the way and there was a stain on one of the pillows. Also the pool was down for maintenance.

Good

Disliked: Booked the room for my in-laws under my name and father in law name. in -laws went to check in and the employee at the desk would not let them check in unless i was there, So I drive the half hour to the hotel only to see my 90 year old in laws sitting in the parking lot waiting for me, When I explained to the host that his name was added to the reservation, she said she did not see it , then on top of that, they couldn't find the reservation once i got there and the host says that she has to speak with her manager and that she was still in training. Totally not happy having to drive there to check them in when they could have just called me.

Passable

Passable

Probably the worst stay I’ve...

Liked: Nothing
Disliked: Uncomfortable beds, the room was not clean and wasn’t serviced while we were there. The staff was less than helpful. We let the front desk person know our concerns and she looked at my husband and said I don’t know what to tell you I wasn’t here yesterday. No help whatsoever, save yourself the headache.

Exceptional

Staff was very friendly and...

Liked: Large spacious room
Disliked: Pool was closed for maintenance