Holiday Inn Express & Suites Sturbridge By IHG

Exceptional

Some good, some bad

Liked: When it was ready and fully stocked during breakfast hours, the breakfast was amazing. The mirror light was broken, but luckily, the other bathroom light worked OK. It's not great, but it worked. The gym was horrible and the pool was broken but luckily we didn't want to use them
Disliked: I wish the bathroom light worked. I wish the breakfast was always stocked during breakfast hours. They might want to get new weight room equipment or warn guests ahead of time that the pool want working.

Exceptional

Exceptional

Liked: Clean, pleasant staff

Superb

Exceptional

Delightful and most pleasant

Liked: Clean and very comfortable
Disliked: Cost was high

Not a good experience at...

Liked: The people serving at the desk at the front.
Disliked: Not clean, no room service, even when we asked they just told us to tidy up ourselfs like change the trash bags or towels, when we asked to change sheets they just tidy the bed together and turn the pillows over, no new sheets. in 10 days we got maybe 3 times new sheets. No ventilation, no windows to open, no fresh air. One of the nights we had to change rooms cuz of an electrical short that spewd smoke and disgusting smell basicly started a fire, no one even came to check on it or even make sure its safe, just move to another room... We ofcourse asked for compansation but as expected apperantly noone left a note and noone knew anything. Can not recomend for more than a night, deffinetly not a multi night stay. Also there is no view to the lake, its a lie to hook u up, no pool either almost no hot water, people smoking weed all day long in their rooms.

Exceptional