Holiday Inn Express & Suites Shawnee-Kansas City West By IHG Guest Reviews
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Write a review
Gregory Thu, 10 July 2025
Fix the air conditioning
Disliked: Air conditioning in room wasn't cooling. They played it down like I haven't been there long enough to know when he didn't know when I arrived (which was 5 hrs prior) he reset it and left. They did eventually move us but that unit didn't cool much either the room itself was just cooler bc they moved up from top to bottom floor.
Stephanie Sun, 6 July 2025
Exceptional
Brenda Wed, 2 July 2025
Superb
Baker Tue, 27 May 2025
Good - Comfortable
Liked: Our room was very clean and the breakfast was good. Staff was very accommodating and helpful. The parking lot is a little tight and can be a jaunt.
Disliked: They did not change out the towels or ask to any of the 3 nights we were there. I understand "green policy" but we were playing softball all weekend and could've used some fresh towels at least once. The other issue was the elevator being out - so we didn't take our cooler with us to the field. Unfortunate timing for us.
Elisabeth Sat, 17 May 2025
It was clean and comfortable...
Liked: The room was clean and comfortable. The bathroom was also clean and had a good number of supplies in it.
Disliked: The TV was difficult to operate and I couldn't select anything to watch easily. Also, one elevator was broken down so getting to and from the room was not as easy as it could have been.
Sarah Sun, 11 May 2025
Very good
Liked: Rooms were large. great breakfast. friendly staff.
Disliked: Ice machine on our floor was broken. pool had ants on the pool deck. Room had a musty odor, felt "damp". Refrigerator didn't work well. freezer "defrosted" and leaked water everywhere.
Rick Tue, 6 May 2025
Exceptional
Chad Tue, 6 May 2025
Very good
Sydney Mon, 5 May 2025
Sufficed
Liked: Breakfast was awesome. Lots of options. Staff was very helpful.
Disliked: Shower Water trickled when turned to hot. 2nd night didn't get hot at all. Got moved to new room which was great but i was annoyed. Room cleanliness was subpar. (IMO Having a cleaning business of my own. )
Rick Mon, 5 May 2025
Exceptional