Holiday Inn Express & Suites Shawnee-Kansas City West By IHG

Fix the air conditioning

Disliked: Air conditioning in room wasn't cooling. They played it down like I haven't been there long enough to know when he didn't know when I arrived (which was 5 hrs prior) he reset it and left. They did eventually move us but that unit didn't cool much either the room itself was just cooler bc they moved up from top to bottom floor.

Exceptional

Superb

Good - Comfortable

Liked: Our room was very clean and the breakfast was good. Staff was very accommodating and helpful. The parking lot is a little tight and can be a jaunt.
Disliked: They did not change out the towels or ask to any of the 3 nights we were there. I understand "green policy" but we were playing softball all weekend and could've used some fresh towels at least once. The other issue was the elevator being out - so we didn't take our cooler with us to the field. Unfortunate timing for us.

It was clean and comfortable...

Liked: The room was clean and comfortable. The bathroom was also clean and had a good number of supplies in it.
Disliked: The TV was difficult to operate and I couldn't select anything to watch easily. Also, one elevator was broken down so getting to and from the room was not as easy as it could have been.

Very good

Liked: Rooms were large. great breakfast. friendly staff.
Disliked: Ice machine on our floor was broken. pool had ants on the pool deck. Room had a musty odor, felt "damp". Refrigerator didn't work well. freezer "defrosted" and leaked water everywhere.

Exceptional

Very good

Sufficed

Liked: Breakfast was awesome. Lots of options. Staff was very helpful.
Disliked: Shower Water trickled when turned to hot. 2nd night didn't get hot at all. Got moved to new room which was great but i was annoyed. Room cleanliness was subpar. (IMO Having a cleaning business of my own. )