Holiday Inn Express & Suites Sandusky By IHG

It was good. We’d stay...

Liked: Location and “free” breakfast. Comfortable beds with good A/C.
Disliked: We needed an early check in but they couldn’t accommodate.

Exceptional

Great.

Liked: Everything good services .

will not return

Liked: the customer service was great! They had great bonuses
Disliked: the room was not clean i had to take a shower with shower shoes. the property wasn't well kept

Superb

Liked: Yes it was nice and clean.

Exceptional

Liked: Everything was really good.

Big fail for a Holiday...

Liked: No door sweep! There is a huge gap under the doorway you could hear everything! The bathroom was dirty,the trash can had nasty stuff in it, no idea what it was! Had 3 towels for 4 people. The room was so small one of the so called queen beds were only 6 inches from the wall.breakfast was decent but didn't appreciate the young man sweeping the floor with a broom stirring up filth and dust as we were eating our breakfast.housekeeping entered our room while we were away for turn down service and we did not ask for turn down. I was told by the front desk they automatically turn down your room daily , the first time I've received this service from any hotel I've been in without asking.the older lady of the two at the front desk was apologetic and professional but the younger one interrupted our conversation to put in her 2 cents which was inappropriate.we checked out a day early!! Won't be back to this hotel again! We paid a lot extra compared to the other hotels because we've always had good experiences with holiday express.no trash can in the main area of the room.wish I would have taken a picture of the black grime in the bathroom corner but I was over staying in this establishment.

It was good overall

Liked: Close to cedar point staff was great working hardBreakfast was good
Disliked: Very loud doors slamming for hours plus it could have been much cleaner

Disappointing

Liked: Close to the park
Disliked: Not very clean .. the carpet near the ac is wet . The lady (African American with short hair) working at the breakfast station looked like she hated her job, not friendly and was in a bad mood because someone spilled something.