Holiday Inn Express & Suites San Marcos South By IHG

Pool was green and hot...

Liked: The girl at check in.
Disliked: Pool was green and hot tub was full of trash and bugs.

Exceptional

The room was fantastic, the...

Liked: I really liked the size of the room - it was huge and the beds were comfortable. I liked that their were pillow cases with a firm or soft option of pillow inside. As far as the room part of the stay it was great.
Disliked: I booked a hotel that had a pool and hot tub to enjoy with my kids and we just couldn't imagine getting in the pool. The water was very musty green and not clear and looked in desperate need of a cleaning. The buffet looked good but was only scraps left when we got downstairs - there were a lot of people all eating at once and it seemed like the staff just couldnt keep up - I could tell they were working in the kitchen to try and make more but we left without eating.

Location is great and the...

Liked: Location
Disliked: I checked in early, but returned from work after hours and the front sliding doors were closed. There were no signs advising to go around the building to enter through the side doors. The front desk personnel was not upfront and I knocked for a few minutes, she initially didn't believe I was a guest. She just stated I needed to go around and pointed outward. I was carrying quite a bit of things and was extremely tired from my workday. If this is the protocol after hours, there needs to be more information posted, like signs directing where we are able to access entrance after hours. I would have had no problem walking around I just didn't know where to go based on her directions. She finally let me in.

Security was horrible.

Exceptional

Superb

Wonderful

Liked: Everything nice and clean
Disliked: Nothing to complain about

Exceptional

Liked: The customer service and atmosphere were amazing. I appreciated the service provided.
Disliked: Stay wasn't long enough.