Disappointing

Liked: Rebecca and Sabrina were amazing staff! Both were very pleasant and helpful!!!
Disliked: The room wasn?t clean. The carpet needed to the vacuumed and the bathroom should have been cleaned more thoroughly prior to our checking in.

Superb

Very good

Exceptional

Liked: Everything! The rooms are incredibly large and beds super comfy!

Holiday Inn Express Ruston

Liked: Good location and rate was very good.
Disliked: My room 322 had ants in it. I made this aware to the front desk when I checked out. I?ve stayed here numerous times and this is the 1st time I had any issues.

Passable

Exceptional

Bad

Liked: Breakfast was the only somewhat good thing
Disliked: Old, musty, asked for two beds and given one with oh sorry. Was my 27 yr old son and me (56 yr old mom). Was not worth $200! Ridiculous

New hotel needs attention

Disliked: For a new hotel it needs some attention! For starters the staff needs to know a little more on how to help out of town guest get to their hotel instead of telling them to contact the Tractor Supply store for better directions! Then we stayed there for 2 days and not one time was the pool cleaned, it had food floating in it when we got there and it was still in there when we left. We stayed in room 200 and the bathroom door drags the floor so bad that it?s hard to open and close. The right side of room has electrical issues, lamp don?t work in outlet by window, but when you use the plug next to bed lamp works but then you can?t use the USB ports by the bed. At breakfast we had to wait for food because the lady was on a smoke break and then she had pancakes made but had no syrup because she said they couldn?t get any in ( Walmart is only 10 seconds from the hotel)! We went to use the washing machine and the machine was almost off the box so my husband and I had to raise it up and put it back right and when we went to put the laundry detergent in the drawer, it was so caked up with old detergent the drawer was black! They truly need someone to go in and get this staff on track with keeping on top of cleaning and maintenance!