Exceptional

Exceptional

Liked: Nice staff

Nice location for Rock Falls

Liked: Nice and clean and tidy
Disliked: A little bit of a walk to any bars etc

Comfortable property to stay at.

Liked: Check in was a very easy process after 11:00 PM. Room was quiet and clean. Breakfast was delicious with plenty of options. Chris at the front desk did a great job of helping me find a replacement battery for my insulin pump when it unexpectedly went low. Overall a very nice place to stay hope to visit again.
Disliked: The room was a little warm for our comfort when we arrived. It was not bad and was easily fixed overall our stay was pleasant.

I was very thankful at...

Liked: Very clean property with well mannered staff

Balcony, comfy beds, tasty breakfast

Liked: Balcony from the back exit of the room had a table and chairs. Nice view of the river. Clean, spacious room. Comfortable beds and linens. Wide variety of breakfast choices. Easy, fast check-in and check-out process. Nice to have a microwave in the room and a larger-than-average refrigerator. Pool, exercise room and guest laundry facilities were a definite plus.
Disliked: We would have liked more caffeinated coffee pods for the Keurig machine in our room.

Exceptional

Liked: Beautiful lobbie and clean rooms
Disliked: Breakfast hours should be longer on the weekends and it needs a hot tub

he staff was exceptional. The...

Liked: The location and the view
Disliked: Was not sure if the show had been cleaned

Bad

Liked: Horrible services staff wouldn’t even cancel my booking
Disliked: Staff were rude