Holiday Inn Express & Suites Pueblo By IHG

Booking.com bad!

Liked: Front desk staff very helpfu!
Disliked: room ac defective, sink stopper defective, hotel wanted to adjust bill but couldn't being booked thru booking.com .. Booking.com non responsive to my communication!

Exceptional

Liked: .
Disliked: .

Exceptional

Liked: Breakfast great
Disliked: Nothing

Good

Liked: Location
Disliked: Dirty.

Good

Liked: didnt have breakfast since they stopped serving so early they should stop serving breakfast later like maybe 11:30 since hotels are suppose to be for vacation so naturally Some people get up later enjoying not having a scheduled routine to wake up. so that was disappointing and our bathroom sink was clogged up the whole time we were there, staff should check those things
Disliked: i liked they had the carts for baggage easily accessible

Nice staff but plenty of...

Liked: The staff. Every single employee from front desk, to housekeeping to breakfast host (Helen!! Awesome) were kind, friendly and helpful.
Disliked: Cleanliness of rooms. Towels in bathroom were rather gross with stains. Went downstairs for new ones but they were just as bad. The wi-fi was down first night. The tv/clicker didn’t work. Bizarrely, every car parked in the lot facing the street gets hammered with sprinklers in the evening and morning - so water stains on windshield and paint that inevitably sit in the sun during the day.

Exceptional

Liked: Everything was A;+

Had to stay somewhere else

Disliked: I specifically booked this place because it was a newer facility and it had a pool. We were taking my grandkids there for the pool since school was out. When we arrived they had closed the pool. No refund! We had to get a room somewhere else. They could have at least given some sort of refund. I was extremely disappointed. Customer service is not what it used to be.

Superb

Liked: Wonderful staff. Ready to help! Bed was comfortable. GREAT breakfast and the lady working to keep it filled was a ray of sunshine!