Name: Holiday Inn Express & Suites Portage By IHG
Address: 6295 Melton Road, Portage, IN
Telephone: (888) 323-5826
Rating: 4

Very good

Liked: great beds, good breakfast and coffee, clean large room

Worry free

Liked: Free breakfast
Disliked: All good

Great hotel close to the...

Liked: It's a great place. People are nice. Room was clean and had plenty of space to walk around for the two of us. Great location to find a variety of food options.
Disliked: The breakfast was a bit iffy one day because they ran out of a lot of things and what was left was not fresh. The second morning was much better though. I will say that as we were leaving they were adding fresh food so we just had bad timing. We have stayed here before, which is why we returned. The room we stayed in the first time was away from the traffic noise. This stay we were on the traffic side and it was noisy.

Good place for a night...

Liked: Front desk manager was very helpful

Good

My stay was disappointing overall,...

Liked: The beds were comfortable.
Disliked: Hairs found on the beds and in the bathroom•Dirty towels left in shared areas like the elevator•Breakfast was messy, frequently understocked, and slow to be refilled•Ended up skipping hotel breakfast due to the poor experience•Overall cleanliness and attention to detail were lacking

Just ok.

Liked: I liked having an option for a space to accommodate my husband and I with our 2 kids. We liked having a fridge, microwave, and sink. The king bed was comfortable and I didn't wake up sore. The included breakfast was nice. Not a ton of options but it was enough.
Disliked: There was no bedding provided for the sleeper sofa upon arrival. Missing little extras like disposal plates. It was clean enough but not really clean. The baseboards, and along the shower track were pretty gross. The air conditioner was loud.

Exceptional

Bad

Probably wouldn't stay again.

Liked: The location was good.
Disliked: Breakfast: Hot food was slow coming out. No pancakes because of a machinery issue. Grey looking sausages. Juice and the cinnamon rolls were good. To be fair, there was a large group of children on a baseball them there. I am sure that something to do with it. We did not want to be subjected to blech food day 2 so we went to a restaurant.Cleanliness: Bathroom floor needed to be mopped. I expected them to do it after my first nights stay, they did not.Comfort: Bed was comfortable. Shower was great. Loved the Dove body wash. The room temperature was a bit tricky. You were either hot or cold. The pool water was FREEZING. Another guest said it was "colder than the Lake" (Michigan). My daughter was in a different room with her children. Their thermostat did not work! No one was available to check it out until the next day. Her room was freezing, when she brought her freezing children back from the pool. She was told the only option was to completely turn the unit off. That was fine until they started sweltering. The time of our stay was mid July. She intentionally got a room with a pull out bed. There was no bedding. There was NO ONE available to bring the bedding to her. She would have had to leave little children alone if we had not been there to go down to the desk for her. Grandpa to the rescue. When he got to the desk, they had NO blankets. He had to go BACK down to get two duvets, COVERS ONLY, so that the children could sleep, because of course, they HAD to turn the air back on to sleep through the night.Summary: overall, I would not stay at this location again. Not only because of the issues our had, but because of the way it was handled. We had mostly inedible breakfast (pancake machine didn't work), dirty floors, and got a "oh, sorry" from the hotel manager through email. My daughter took her situation up the corporate ladder and was at least compensated with points from the hotel.