Holiday Inn Express & Suites Portage By IHG

Bad

Probably wouldn't stay again.

Liked: The location was good.
Disliked: Breakfast: Hot food was slow coming out. No pancakes because of a machinery issue. Grey looking sausages. Juice and the cinnamon rolls were good. To be fair, there was a large group of children on a baseball them there. I am sure that something to do with it. We did not want to be subjected to blech food day 2 so we went to a restaurant.Cleanliness: Bathroom floor needed to be mopped. I expected them to do it after my first nights stay, they did not.Comfort: Bed was comfortable. Shower was great. Loved the Dove body wash. The room temperature was a bit tricky. You were either hot or cold. The pool water was FREEZING. Another guest said it was "colder than the Lake" (Michigan). My daughter was in a different room with her children. Their thermostat did not work! No one was available to check it out until the next day. Her room was freezing, when she brought her freezing children back from the pool. She was told the only option was to completely turn the unit off. That was fine until they started sweltering. The time of our stay was mid July. She intentionally got a room with a pull out bed. There was no bedding. There was NO ONE available to bring the bedding to her. She would have had to leave little children alone if we had not been there to go down to the desk for her. Grandpa to the rescue. When he got to the desk, they had NO blankets. He had to go BACK down to get two duvets, COVERS ONLY, so that the children could sleep, because of course, they HAD to turn the air back on to sleep through the night.Summary: overall, I would not stay at this location again. Not only because of the issues our had, but because of the way it was handled. We had mostly inedible breakfast (pancake machine didn't work), dirty floors, and got a "oh, sorry" from the hotel manager through email. My daughter took her situation up the corporate ladder and was at least compensated with points from the hotel.

Superb

Go somewhere else

Disliked: I booked and paid for a room through booking.com 4 days prior to our arrival. We had reservations at the Country Inn for the rest of our time in Portage but when we decided to leave a day earlier this hotel was the only one with a family suite available so we took it. I messaged them the day before we arrived to let them know we would be arriving late. When we arrived that evening at 10:30 they claimed there wasn’t a reservation for us. The lobby was overflowing with families in town for a baseball tournament. Even after showing him the receipt and booking confirmation number he couldn’t do anything for us. Told us we’d have to talk to the person at the front desk in the morning. We had no choice but to pay for another room at that point which was not a family suite. Instead it was a king suite with a pull out bed. No sheets on the pull out bed. The carpet was stained and sticky. The whole experience was terrible and I’m still fighting to get refunded. The person at the front desk in the morning was useless. I would bet they gave our room to one of the baseball families. Hotel was run down and outdated. I would not recommend staying here to anyone.

Location of hotel and Cleanliness...

Liked: Close to Dunes. Room was clean. Front desk friendly.
Disliked: Ran out of breakfast coffee! So had to go to nearby Dunkin! Pool too chlorinated so it was hard to breath and watch kids!

ok

A great place to rest...

Liked: The room was spacious and very comfortable The breakfast was excellent! It was in a good location too!! the staff was very friendly!

Very comfortable bed, quiet room,...

Liked: Breakfast was very good and they had warm cinnamon rolls which were delicious.
Disliked: The guy checking us in had a hard time finding our reservation even with the print out of the reservation info I gave him. Maybe he hasn’t worked there long.

Road trip 2025

Liked: Room was wonderful, very clean, bed and pillows were great. Wonderful breakfast and hotel staff was awesome!
Disliked: No biscuits were ever put out at breakfast after they were all eaten. No milk was put out for cereal, but we had plenty. Coffee was excellent!