Name: Holiday Inn Express & Suites Omaha South Ralston Arena By IHG
Address: 7306 Q Street, Ralston, NE
Telephone: (888) 420-1641
Rating: 4

Holiday Inn Express & Suites Omaha South Ralston Arena By IHG Guest Reviews

Overall Average Score:

Very Good (4.1 out of 5)

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Filthy Room

Liked: Nothing.
Disliked: When we first arrived and started settling into the room we thought for a second that we had mistakenly entered somebody else's room because it was clear that it wasn't cleaned. Even the previous guests room keys were left behind. Trash from the previous guest was still in the fridge, and on one of the nightstands. There were crumbs everywhere, the bathroom had strands of hair everywhere, and garbage from the previous guest was stashed behind the TV. Uploaded a picture of the mirror to show some sort of mystery liquid was never cleaned off of it. Even the hair dryer had been left out. When we woke the next morning and started getting ready to leave, we noticed there was no housekeeping anywhere to be found. Whoever was at the front desk seemed to be hiding from customers. If there was an option to upload more than four photos we would because the room was absolutely disgusting.

Disappointing

Liked: The breakfast was watery and cold and the room smelled SO BAD the entire stay. The one elevator was down when we were trying to leave so we had carry all of out luggage down the stairs.

Good

Liked: Friendly staff. Comfortable beds. Very clean.
Disliked: Booked for the jacuzzi but it was not operational. Pancake machine wasn't working for breakfast either.

Exceptional

Liked: It's clean and really quiet
Disliked: There is only 1 elevator

Not comfortable.

Liked: Employees were professional and helpful. Night manager Brandon was helpful every time we asked something of him.
Disliked: Lumpy mattress, TV, Frig not working properly.

Very good

Exceptional

Liked: Clean
Disliked: Poll is a little small and the pull out couch was very uncomfortable

Superb

Good

Liked: It was extremely close to the venue for a game I attended which is why I stayed here.
Disliked: The beds were very low and I have slept on more comfortable beds. I only stayed the one night but before 9am already had housekeeping knocking on the door it was like they couldn't wait to have me out. Checking out took awhile I asked for a receipt still had to wait close to 10 minutes. The gal behind the desk looked new on the job so that could be why. While she was helping a customer ahead of me and then me the phone rang 2 times it was like no one wanted to answer it. While I was checking out a guy from the back came out to get a bottle of water he ignored the phone ringing and I know he worked there. Totally unorganized in my honest opinion.