Name: Holiday Inn Express & Suites Omaha - 120th and Maple By IHG
Address: 11818 Miami Street, Omaha, NE
Telephone: (888) 406-7656
Rating: 4

Holiday Inn Express & Suites Omaha - 120th and Maple By IHG Guest Reviews

Overall Average Score:

Very Good (4.5 out of 5)

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Good location easy access to...

Liked: Good and good location
Disliked: The ice machine they should have put a sign under the room # sign I asked them to do it and no one didn't it also no tv list in room Also sometimes the Wifi was not strong I used my cell phone to enable WiFi on my laptop goo

It was hot, smelled bad,...

Liked: The breakfast area seemed nice and the gentleman at the front desk, John was very pleasant.
Disliked: When we arrived and after paying for our two night stay as we were there for medical reasons for our daughter; we saw that the pool was closed due to maintenance which was very unfortunate with two children. We went up to the room we were given and the door was cracked open a bit, my husband opened it and saw that there were wet towels and some kind of electric pump or fan running. It also smelled very musty and it was very hot. We went down to let the front desk guy know (he was very nice and apologetic) and he gave us cards for a new room. We went up to that room and it was “cleaned” however, there was some kind of blood or fecal matter smears on the bathroom wall. It still smelled pretty bad so we did choose to check out and have our money refunded in a couple of days. It was a very unfortunate circumstance as we then had to book another hotel for our two day stay. We have to make the trip to Omaha every couple of months for our daughters doctors appointments (we live out of state) which only began in May and thought with it being a holiday inn that it would be a better experience. Very disappointed, but we now know better and will choose wisely for next time.

Exceptional

While Pricey I felt like...

Liked: Breakfast was decent no problems
Disliked: Tough finding a ice machine Also check in seemed laborious having to repeat information again once I arrived that they already had.

Good hotel, too expensive

Liked: Proximity to restaurants
Disliked: Expensive, way overpriced.

A true blessing!

Liked: This hotel was a literal life saver. After a long 9 hour drive, the first hotel was not a safe area, and we needed to get a place to sleep quickly. Breakfast both mornings were so yummy!
Disliked: Only negative was the pool was closed for repairs.