Holiday Inn Express & Suites New Castle By IHG Guest Reviews
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Richard Thu, 17 July 2025
Superb
Danette Sat, 12 July 2025
This location is very convenient...
Liked: Good Breakfast. Bed was very comfortable. Room was clean
Disliked: We reserved the King Suite, but an issue with the door not latching and unable to lock required we switch rooms to a smaller queen sized room with smaller bathroom. The electronic outlets didn't work, we could only use the wall outlets which were not enough, so had to take turns with charging.
Anonymous Mon, 30 June 2025
Good
Disliked: I have never received a receipt for the stay by email or text
Tom Sat, 28 June 2025
Very clean, staff great, breakfast...
Liked: Breakfast was very good, great variety.Staff was pleasant & helpful.Everywhere was very clean.Pool was good after a long day of driving.
Disliked: Thermostat on wall, was very low, about 4 ft.,, bed was only 8” from the wall, making it very difficult to get to it .Also, difficult to get out of that side of the bed.Tub very slippery. No non-slip strips, or gritty finish on tub floor. Only one grab bar outside of tub, nothing inside, once curtain is pulled.Asked for room close to Elevators- room was at the opposite, far end of the hall-away from elevator!
Jeffry Sun, 22 June 2025
Exceptional
Calvin Tue, 10 June 2025
Great facility; we would stay...
Liked: Virtually everything was great, including the location, staff, facilities, breakfast, etc.
Disliked: We did have a maintenance issue that needed to be addressed because the shower door was out of alignment and without a seal or gasket, which allowed significant water leakage.
Anonymous Tue, 10 June 2025
Good
Koonse Wed, 28 May 2025
Exceptional
Darlene Mon, 26 May 2025
Nice
Disliked: Just the smellOf sauerkraut when we walked in lobby.
Brittany Mon, 19 May 2025
Exceptional