Holiday Inn Express & Suites Muskegon - Grand Haven an IHG Hotel Guest Reviews
Write a review
Write a review
Chenau Thu, 24 April 2025
Nice staff
Liked: I waited an hour for my room & then it was dirty. They said I would get some points but I never got them. I feel like they should've gave me a discount or at least the points. Guy in the morning was so nice and helpful.
Disliked: Room not clean. Plus toilet paper was used. The price I paid and couldn't even get a fresh roll of toilet paper. No tissue for your noise in the bathroom ( Just an empty box).
Jeaneen Sun, 13 April 2025
Exceptional
Liked: Will definitely stay again. Very happy with the cleanliness of the room, lobby, etc. Saff very friendly and helpful.
Devon Fri, 4 April 2025
Very good
Steven Sun, 30 March 2025
Superb
Daisy Mon, 24 March 2025
Had a nice time
Liked: It was good
Gathers Sun, 16 March 2025
Exceptional
Liked: Very clean and comfortable bed, quiet and peaceful, good breakfast.
Livieratos Sat, 15 March 2025
So pleasantly surprised with our...
Liked: Exceptionally clean and new, modern feel to the entire hotel.
Tonya Tue, 11 March 2025
Exceptional
Mrs. Fri, 7 March 2025
Pleasant
Bush Thu, 6 March 2025
The staff could be more...
Liked: While the check in staff was unprofessional. The housekeeping manager stepped in and was kind enough to check and see if there was a room available right away for us to get into.
Disliked: The check in staff was not welcoming and very rude. We traveled from out of state and requested early check in due to having an event right away. Called before we left that morning and was told we would receive a call back and never did. The check in staff was rude regarding the situation and had an attitude throughout the entire process. Wish the staff was nicer.