Holiday Inn Express & Suites Mt. Sterling North By IHG

All in all, we had...

Liked: Friendly staff. Clean & comfortable.
Disliked: Can’t really say I didn’t like it. They were doing renovations, which is a good thing. Everything went well despite things being out of place.

It was a good stay

Liked: Nice
Disliked: Clean

Superb

Liked: Room and beds was very comfortable and clean
Disliked: That it was still under construction on first floor

Exceptional

It was great

Liked: Large rooms walking shower

Exceptional

Liked: This was our second stay staff is always great!

Atypically unpleasant

Liked: Convenient location
Disliked: I’ve stayed at this location many times and this time was not pleasant. Firstly, the pool was ice cold. My daughter was excited all week leading up to our stay because of the pool. She loves to swim. She put her foot in and immediately jumped out. It was far too cold to enjoy. Secondly, between ironing dress clothes and microwaving leftover spaghetti, the smoke alarm was activated. 30 minutes later, at 945pm, two hotel associates knocked on my door and walked into my room, my crying daughter in my arms, to investigate. I understand they need to see what’s going on, but there was obviously no smoke and my daughter was very freaked out by the loud noise, and it was frustrating having them standing in my room texting with their manager. This location had been my favorite place to stay, but I will be searching other accommodations in the future.

Very good

Very good