Holiday Inn Express & Suites Lubbock Southwest - Wolfforth By IHG

Passable

Horrible and unfriendly

I wasn’t able to be...

Liked: N/a
Disliked: I wasn’t able to be checked in and no cash despite option was giving no other accommodations . They wouldn’t accept the credit card at the form desk but I paid in full with the same credit card

Exceptional

Bad

Liked: Clean and comfortable nice location.
Disliked: It had some hail damage to the hotel so they had to change me rooms is understandable. The room we got move to was a downgrade and cheaper than the one I booked they told me at front desk they could no refund me some of the difference in the rooms because I prepaid also never offered anything to fix it..

Passable

Disliked: Didn't like the fact that u needed to pay 50 dollars deposite fee because no one said this was going to be charged to my card, of course I would get it back in a week or so.

The staff were great! They...

Liked: Friendly service, nice room, quiet, not so many little lights in the room. I'm light sensitive when I sleep and I don't like all the extra lights. The whole place felt good.
Disliked: We didn't eat breakfast. I like to eat organic and not artificial food. No hotel serves chemical free, non-GMO foods. So we don't eat the breakfast.

Clean, affordable

Liked: Clean
Disliked: All good

Swimming pool water and area...

Disliked: Pool area not clean, water dirty. Can’t sit down anywhere in hotel to eat dinner and enjoy family.