Holiday Inn Express & Suites Lubbock Southwest - Wolfforth an IHG Hotel

Bad

Never again steal from you...

Liked: Easy to find
Disliked: People at front desk can’t be trusted. Told different things by 3 different people. Cost went from $80 to my card getting charged $211. When spoke to them about it the woman was rude and told me that even though i booked the room for a Thursday night since I checked in at 2am on Friday morning and checked out at 8am on Friday morning total of 6 hours. I get the Friday rate instead of Thursday rate even though check in for Friday isn’t until 3pm

Was nice stay and definitely...

Liked: Everyone was friendly

Exceptional

Liked: Convenient, clean, nice breakfast, very nice front desk person. Will definitely stay again!

Good motel to stay at.

Liked: Breakfast was very nice but it's really too late for me.
Disliked: Some items need to be replaced.

Exceptional

Would not recognize to family...

Liked: 1st room was not the cleanest , door didn’t seem secure, and the curtains were ripped. Shower was semi cold and very cold the next morning. When I complained they offered another room for showers only. Had to ask for another room. It wasn’t the cleanest either. Hand print on the hall mirror, ceiling fan was dirty and not cleaned after request it be cleaned. Left over food in mini fridge.

It was great

Liked: Breakfast was great Very clean facility

Very good