Holiday Inn Express & Suites Lubbock Southwest - Wolfforth an IHG Hotel, Lubbock

3.5

Good - 3.5 out of 5

Anderson Sat, 27 May 2023

Good

Good service. Would return.

Liked: Better than most.
Disliked: TV didn’t work well.

towels tooooo hard

Liked: quiet
Disliked: breakfast

Disappointing

Quick trip through. Great choice...

Liked: Another great stay at Holiday Inn Express!! Great properties!!

it’s ok

Liked: safe
Disliked: older building, our door to the room looked like someone tried to break in, and you can see thru the door to the hallway

NOT HI-Ex quality

Liked: The facilities are clean the staff are very responsive and friendly.
Disliked: #1. No shower curtain. We didn't notice this until the next morning when we were prepared for a shower. maintenance doesn't arrive until 9 am. #2. Yea! Shower curtain is installed! Booooo, the shower experience was dismal. The nozzles in the head either sprayed a fine mist all over the place or it poured out like a partially clogged faucet. We found a halfway setting that at least got our hair rinsed. #3. The provided soap dispensers are not clean. The shampoo had a clog but cleared after a couple pumps, the conditioner nozzle shot a stream of conditioner all over the walls and shower curtain, and the body wash pump had to be manually forced back up after each squirt. #4. This is a personal gripe. I had my toothbrush in a washcloth INSIDE my personal toiletries bag (on top of the contents, not hidden). After the staff installed the shower curtain, a towel reset was done too. The washcloth was gone and my toothbrush and cover were scattered across the countertop. Again, this is a personal gripe but I didn't like that someone reached into my personal belongings. #5. The towels are dismal and not what I would consider Holiday Inn quality. My $3 dish towels from Ikea are much thicker and softer than the threadbare towels we were given.