Holiday Inn Express & Suites Laurel By IHG

Great one-night stay.

Liked: Good breakfast offerings. Friendly front desk staff. Loved the freshly-baked cookies. Comfortable beds. Good location to get back on interstate.
Disliked: Had a handicapped room, and had to visit the front desk to understand how to lower and raise the blinds (button on wall). Ran out of cookies too fast.

Not too bad. I’ve enjoyed...

Liked: The friendliness when we arrived and the staff sounded eager to please…..at first.
Disliked: our room was not cleaned the first day. I wouldn’t have minded if we had been told when checking in. We were not told.That night, after a long, tiring day I called the desk,Aubrey, and asked for fresh towels. She said she would bring them up in 10-20 minutes. She never did. Also, I understand the Barn Door style door that switches between the closet and the bathroom probably saved the company thousands by cutting back to only one door, but it certainly cuts down on bathroom privacy by not closing tightly. Lastly, the walk-in shower has black mold around the edges of the shower pan.

Great stay!

Liked: Helpful staffComfortable bedClean facility Great breakfast

Good

Disliked: Bathroom had leaking problem from shower, which was clear upon entering the room. The floor felt like it could give any moment. Did not have enough towels, called for another set and staff rudely said you need to come get them. I was more than happy to do it, but they could've asked and explained they didn't have staff to deliver to my room which would have been understandable.

Bad

Exceptional

Great, would absolutely do it...

Liked: All things were nice. I expected better than average and I certainly got it!
Disliked: Only complait was the ladder into the pool was broken and had sharp edges exposed.

Pleasant

Exceptional