Holiday Inn Express & Suites Kailua-Kona By IHG

Good

Liked: Friendly staff upon entry. Breakfast was good. Location excellent. Fitness gym was good.
Disliked: The mattresses need replacement or a topper, as I slept I just felt the bed springs. Your cleaning staff was not friendly, they did not greet you or say good morning. The room was not cleaned properly as my husband found a vitamin water under the bed.

Exceptional

Superb

Exceptional

Superb

Good

Liked: I appreciate the coffee and coffee maker in our room! We had an early flight and had to leave before breakfast.

Very good

Liked: Nice hotel, all seemed clean and rooms very nice and comfy. Breakfast was great as well. Pool looked nice, but didn't have time to enjoy it. Front desk people friendly. ($15 addt'l hotel parking fee fyi) Walking distance to restaurants on Ali'i drive along the oceanside. A lot of homeless people asking for money, weed, beer. But plenty tourists around in evening with hustle bustle - shops, food, music, etc. Watched beautiful sunset before returning to room.
Disliked: OMGoodness trying to get to the hotel was horrible!! Little to NO signage anywhere! Kept getting re-routed almost a mile away bc of detours and construction and none of the parking lots you're directed to turn into connect with the hotel. Do not take Sarona off of Kuakini Hwy as directed, as Sarona is a one-way street; you also cannot get to hotel off of Hualalai St - pkg lots do not connect. SO frustrating!! Tight parking spots. Then had to pay $15 to park!! Wasn't aware of this prior. :(

Exceptional

Wonderful location

Liked: Location was wonderful
Disliked: There was nothing to not like