Holiday Inn Express & Suites Jacksonville By IHG

Enjoyed our mini vacation

Liked: The front desk agent was wonderful. He was helpful and very pleasant whenever we saw him. He even accommodated our early check-in. The room was better than expected. The beds were comfortable, and the shower was nice. We enjoyed the pool and whirlpool. Also, breakfast had a nice selection. We will definitely stay again when in the area.
Disliked: We didn't like the light in the parking lot shining into our room while we were trying to sleep. The blackout curtains would blow open a little because of the heating/cooling unit. It wasn't enough of a bother to request another room. Other than that, we really liked the room.

Disappointing

Liked: Good hotel
Disliked: No cable

Exceptional

Will not be staying again...

Liked: Location was good
Disliked: Assigned me a room with someone already in it gave me a different room but there were stains on curtains floor and blankets

Good

Very good

Poor

Probably wouldn't go back but...

Disliked: Rooms were broken and outdated.

Passable

Liked: Breakfast was good but no pancakes. Friendly staff.
Disliked: Microwave had dried up food. The freezer had black frozen mold in it. The lights went off in the room for about 2hrs. Could not charge any of our devices. We had our four children with us.