Holiday Inn Express & Suites Jackson Downtown - Coliseum

Disappointing

The stay was comfortable and...

Liked: Location and staff genuineness.
Disliked: Smell of room

It was not worth $216.00

Liked: Nothing honestly.
Disliked: Our room had a smell and we had a requested a crib. But no crib was provided. We had booked for a family, but there were only towels for one person in the room and we had to request additional towels and comforter and sheets from the downstairs, for our family of four.Which the attendant had to go and grab everything from different rooms.

It was very uncomfortable

Liked: Location
Disliked: Stuffy feeling and weird smell in room. We checked in at 5:30 and noticed that the bathrooms wasn’t cleaned properly. Spoke with staff who informed us that there was no housekeepers so I had to clean it myself. There was no soap and not enough towels. We requested a room change but the hotel was booked so we checked out early.

Not good

Liked: Desperately needs an upgrade. Room evidently was not cleaned as it should have been, there was a washcloth on the tub that had been used. Breakfast was late, biscuits were hard sausage was over cooked, no milk.
Disliked: Desperately needs an upgrade. Room evidently was not cleaned as it should have been, there was a washcloth on the tub that had been used. Breakfast was late, biscuits were hard sausage was over cooked, no milk. Carts were broken, entrance column was broken where it had been hit.

Very good

I was concerned for my...

Liked: Nice staff
Disliked: There was no soap or lotion at the sink empty bottles, we ran out of toilet paper. Mostly, the location was not a great area. At night we could hear people racing their cars outside our window- all night long. Breakfast wasnt very good.

Exceptional

Exceptional