Name: Holiday Inn Express & Suites Houston Space Ctr-Clear Lake By IHG
Address: 900 Rogers Court, Webster, TX
Telephone: (888) 420-1644
Rating: 4.25

Holiday Inn Express & Suites Houston Space Ctr-Clear Lake By IHG Guest Reviews

Overall Average Score:

Excellent (4.3 out of 5)

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Amazing , Keep up the...

Liked: The staff was VERY FRIENDLY . They were available at all times and answered every question . Every time I walked by the front desk they always acknowledged me an my family ! If we are ever back in Texas we would definitely choose this hotel over an over again. The hotel stood clean even the pool area , the trash was never overflowing, you smell cleaning supplies upon entering

Good

Happy traveler

Liked: Location was very close to shopping centers breakfast was good

Will not come back due...

Liked: Location was great other than having to do a UTURN under i45 every time we wanted towards Houston. Best part was that it was a minute from Costco.
Disliked: A week’s stay expense was not worth the amenities or quality of staff. My husband was swimming with our daughter in the pool and stepped in actual human feces. When we notified the front desk of the multiple turds at the bottom of the pool, they said ‘management’ would call us regarding the incident. We never received a follow up of any kind, no apology, no accountability. They let the feces simmer at the bottom of this pool for over 13 hours as we didn’t see the manager deal with it until the following morning. Again no apologies for the inconvenience or discount of any sort for how this was handled. This was a literal health hazard.