Holiday Inn Express & Suites Houston SE - Airport Area By IHG Guest Reviews
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Shelly Sat, 5 July 2025
Comfy pillows, comfy beds..
Liked: Cleanliness
Disliked: N/a
Winter Wed, 2 July 2025
The room was spacious, and...
Liked: The property was well kept, and I noticed the security personnel several times on the property. So I felt like my car was going to be safe in the parking lot.
Disliked: No complaints.
Sherill Tue, 1 July 2025
Passable
Renita Sun, 29 June 2025
Very good
Liked: The food selection was good.foe breakfast The shuttle ans driver.Most of the front counter staff was greatLaundry service
Disliked: The price for combining my two reservations into one.The female staff in the breakfast room was rude.
Donna Sat, 28 June 2025
Exceptional
Colom Sat, 21 June 2025
Staff was friendly, close to...
Liked: Breakfast was really good.
Disliked: My brother found 2 small roaches in his room.
Norful Fri, 20 June 2025
The staff was great but...
Liked: The staff was very helpful and courteous!
Disliked: The shower was filthy. It had other people's hair in it.Soap scrum and debris was throughout the shower. The couch had a red substance that appeared to be a blood stain on the seat of the cushion.
Anonymous Wed, 18 June 2025
Superb
Anonymous Wed, 18 June 2025
Exceptional
Liked: Every single one of the staff was very helpful. I didn’t use them but having Charging stations in the lobby is something I appreciated and will use in the future. The breakfast had a great variety. I don’t eat pork so having turkey sausage was extremely appreciated.
Disliked: The fold out couch only had a blanket and a fitted sheet, no top sheet.
Yesenia Tue, 17 June 2025
Bad
Disliked: My reservation was confirmed through booking but when I was on my way to the property they called me and said they were fully booked. Horrible experience as there is no support from booking or them yo get automatically reimburse. After many attempts to get a hold of customer service that night I gave up. It was a horrible experience to go through this after a long business trip and just wanting a room to over night near the airport. It was really stressful to be stranded in the middle of the night, tired, hungry and having to worry for a reimbursement.