Holiday Inn Express & Suites Chicago - Hoffman Estates

Would book again.

Liked: The hotel was clean and the lobby was very nice. The staff were so kind and even gave us coupons for the arcade/entertainment venue next door for our family. The room was nice and the bed were very comfortable.
Disliked: The toilet had a weird handle that would get stuck and the toilet got clogged easily. The desk staff brought us a plunger to remedy it. The pool temp was chilly.

Satisfactory

Liked: Na
Disliked: Na

Superb

Disappointing

Liked: The breakfast had a great selection; however, the pancake machine was not working properly. Various options and something for everyone. Hotel location was nice.
Disliked: This hotel advertises being pet friendly; however, the additional cost of $75 for the night made it almost $300 for one night. This was much higher than other comparative hotels we stayed at along this road trip. The white sheets were stained and appeared dirty, but the room did smell clean and was not musty. The hotel was also Very loud late into the night. We were on the first floor and there were loud guests waking us up well after 1:00am even with a sound machine going.

Good

Superb

Exceptional

Clean and comfortable in a...

Liked: The staff was very kind and friendly. The breakfast was amazing. The beds were also very comfortable and the space was very clean. The location was great!
Disliked: The pool was on the small side for sure.

Great staff and facility.

Liked: Wonderful staff. Front desk, breakfast, and housekeeping staff were all friendly and very helpful. Room was very comfortable, clean, and spacious. Breakfast was good. Fresh ground coffee was spectacular.
Disliked: All was good.