Name: Holiday Inn Express & Suites Garland SW - NE Dallas Area By IHG
Address: 11331 West Kingsley Road, Dallas, TX
Telephone: (888) 428-0221

Holiday Inn Express & Suites Garland SW - NE Dallas Area By IHG Guest Reviews

Overall Average Score:

Good (3.85 out of 5)

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Very enjoyable

Liked: It was very clean and Staff were very friendly
Disliked: The bed was on the harder side.

Good

Superb

Liked: The break fast, the staff and the atmosphere.
Disliked: No dryer in laundry room

Should’ve stayed somewhere else

Liked: The price
Disliked: They had no clean towels, was told they didn’t have any washed.Breakfast was cold and nasty

Please double check charge details...

Liked: Good breakfast, Clean room.
Disliked: 1. Noise room(Facing and very close to the highway,can not sleep at all)2. Only hot water in the lobby in summer and no bottled water in the room 3. Charging for items/services that do not exist(No car parking there, But a parking fee was charged by the hotel )

Superb

See above

Liked: The property was clean and the bed comfy. That’s all I needed.
Disliked: It was not really close to shops restaurants etc

Exceptional

Bad

Liked: nothing because I was not able to get room due to booking.com couldn't send over the data base of my online payment that was charged twice
Disliked: nothing because I was not able to get room due to booking.com couldn't send over the data base of my online payment that was charged twice

Very disappointed

Liked: They had a decent breakfast
Disliked: There’s a bar or a venue close by so it was extremely noisy. It was in the 40’s and our heater quit working. Tried to call the front desk but our phone didn’t work either. The towels were very thin and 1 had several holes in it. The room they wanted to move is too was noisier than the other. We will never stay at this location again and also disappointed in how it wasn’t handled by corporate. The employee Jr. did the best he could and was super friendly.