Holiday Inn Express & Suites - Ft Myers Beach-Sanibel Gateway an IHG Hotel Guest Reviews
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2.9 miles from Fort Myers Beach centre |
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Hartley Tue, 7 March 2023
It's a very comfortable stay....
Liked: The breakfast was great. The bed was very comfortable.
Disliked: There were a few small cleanliness issues in my room. There was spot on the desk and a sticky spot right in front of the refrigerator.Sadly, the pool was closed. It was under renovation after the hurricane. Definitely not the fault of the hotel.
Ricardo Mon, 6 March 2023
good
Liked: quiet hotel and clean to rest
Disliked: it is under repair and the pool is closed
Robert Fri, 24 February 2023
Very good
Liked: Despite renovations, staff was great. Rooms were beautiful. No access to pool and desk phone number is not correct.
Disliked: Nothing within their control. I thought the room was way too expensive for what was available.
David Thu, 23 February 2023
Horrible
Disliked: Terrible. Woman at desk canceled our guaranteed Booking.Com reservation.
Sergio Tue, 21 February 2023
Bad
Liked: Nothing
Disliked: After 24 hours, I decided to describe the constraints I went through at the Holiday inn Suites Ft. Meyers Beach-Sanibel Getaway in order to no one else has to go through it also.I know that people can, in moments of stress, take a defensive attitude, but it is unacceptable that a client cannot express an opinion on what is presented.On February 19th my wife and I arrived at hotel before the established check in time.We were informed by reception - Layla - about the unavailability of rooms. I asked about the possibility of being able to enter the room as soon as there was availability.The answer was no, because I would have to return at 3 pm and, even then, there would be other people in front of me.I was surprised because there was no one in the hotel lobby and I asked where they were.The answer was that when the room will be ready they would call to the people to inform.At this moment I expressed my opinion, I thought it was unfair for someone who was not present to receive a room in front of me, since I was there.I decide to inform my wife of the situation and, when I returned to ask how many people there were in front of me, a lady who I believe was the manager, in a blunt manner, stated that they do not have to comply with the internal procedures.She said that I was being inconvenient and that she would have to cancel my reservation.Even though I pondered that I was not arguing but presenting my point of view, she determined for the reception to cancel my reservation and call the police to remove us from the hotel.I even sat down in the lobby to breathe and was chased away.I then asked for proof that the reservation had been canceled and received a print of the attendant's logs.This is not the correct way to manage a situation. If the hotel has its rules, I have to be informed, but I can also state that I find them unfair.
Dennis Mon, 20 February 2023
Superb
Dennis Wed, 15 February 2023
Superb
Tina Wed, 15 February 2023
Good, solid accommodation for short...
Liked: Breakfast good, plenty of choice.
Disliked: They took extra £150 without telling me why and then had to wait 3 days to get it back. Need transparency on this when you check in
Lisa Wed, 15 February 2023
way overpriced for the value.
Liked: the location is good. easy drive to the beach.
Disliked: everything is under repair from the hurricane. no pool, no fitness center. there should be a discount when so much of the facility is not usable not to mention, nothing is open in Fort Myers Beach, so that even hurts the location.
Starrlynn Mon, 13 February 2023
great!