Holiday Inn Express And Suites Forney By IHG

Bad

Liked: Didn’t get robbed and the broken door made it really easy to get into the room
Disliked: The main door into the room had seemed like it had been kicked in previously because the bottom of the door frame was bent not and tore up and the security lock to keep the door from being opened didn’t work the door could completely open without hesitation when the lock was supposed to be secured The walls in the hallways and around the elevators were all tore up and there was an extension cord running through the hall to run the ice machine on the third floorThe staff entered and removed clothes from the closet a day before check out was scheduled and when asked to be given the clothes back the staff had attitude and made it seem like I was in the wrong for asking

The hotel was in poor...

Liked: Location
Disliked: Dirty and shape

Nice hotel needs a few...

Liked: I love the location. The hotel wasn't noisy. We didn't have to wait long for the elevator. Dove soap in the bathroom, I love Dove. Front desk workers smiles. I would stay here again for the convenience location, free parking, and breakfast option if we need it.
Disliked: The room didn't smell good, it was a wet smell. I got some spray. When we left and return I can still smell it. The curtain didn't work, but it wa no big deal because we got up and left.

Not up to par.

Liked: Staff was friendly and accommodating.
Disliked: Facilities were not up to par for a Holiday Inn. It was dirty and not well maintained. Found a roach in my room.

Peaceful in a great commuter...

Liked: Great customer service,cleanliness friendly staff comfort quiet for the stay and the complimentary breakfast
Disliked: N/A

Exceptional

Exceptional

Good

If I ever need to...

Liked: From my understanding, it was under new management. It had just transitioned. Maybe that’s why it is swimming pool wasn’t working ice machine on the third floor wasn’t working. We travel with my brother evidently your previous client took the phone from the room and his wife’s belongings got locked up in the safe. We had trouble opening it at the time of checking out. However, the manager was very courteous and helpful.
Disliked: Cleanliness, roomy room and bathroom/shower.