Name: Holiday Inn Express & Suites FARMINGTON HILLS - DETROIT
Address: 32769 Northwestern Highway, Farmington, MI
Telephone: (888) 420-1655

Holiday Inn Express & Suites FARMINGTON HILLS - DETROIT Guest Reviews

Overall Average Score:

Good (3.7 out of 5)

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Good

Liked: The breakfast was good. The price was decent. The staff was nice.
Disliked: The pool area wasn't the best kept and there were no towels available for swimmers. When I looked under the beds to make sure we weren't forgetting anything, there was a bunch of wrappers/trash from previous guests. Makes me question the cleanliness of the rest of the room. :(

Exceptional

Liked: It was quite nice and clean
Disliked: You had to request for more towels and get them from the front desk.

Good

Liked: Friendly staff, great location, room was spacious, well lit and comfy bed.
Disliked: Bathroom floors a bit sticky. Grout old, some parts of bathroom wall peeling, stains on the bathroom wall. But otherwise clean toilet, sink and shower.The blackout blind didn't roll down all the way so the room wasn't fully dark. This was tough for me personally as I kept waking up. This may be only applicable to light sleepers who are disturbed by light. Breakfast was average.

We had to check in...

Liked: Decently clean, good location
Disliked: Staff weren’t knowledgeable about how to do their job making my stay very unpleasant

Nasty

Liked: The staff was nice but that location has definitely DE-graded. I was here 3 years ago for my daughter 7th birthday and it was CLEAN, stood up to HOLIDAY INN standing but this last visit was a total waste. The FIRST room they had me booked for was not even clean the beds wasn’t made nothing after going to the front desk they gave me another room. The room was SUB-par, it was stains everywhere, hair in the bed along with STAINS and makeup, the shower curtain had thick red mucus on it. It was crumbs everywhere it just wasn’t up to $200 standard. The ice bucket was dirt, the pool was cold the toilet paper roll hanging off the wall, NO SOPAP FOR SHOWER! The dates on the soap, shampoo and conditioner said 8/14/24! it’s sad for a second experience when I had my hope up high to at least get the quality I received 3 years ago. I’m upset I wanted a refund but my daughter had a good time for the pool and I stayed but NEVER again!
Disliked: Everything! OVER PRICED FOR A DIRTY ROOM!