Holiday Inn Express & Suites Elk Grove West I-5 By IHG

Passable

I had thought Holiday Inn...

Liked: The oatmeal, and the cinnamon available with it. My husband liked the cinnamon rolls - lots of cinnamon, not too much frosting - perfect for him. We arrived Saturday and Antwon on Front Desk duty was helpful. We also liked the responsiveness of Mike, the maintenance man Monday morning. He spoke English clearly and could understand our issues, and he could respond to them. After the previous day's experience, this was noteworthy. He was HELPFUL!
Disliked: Communication was TERRIBLE!! All day and evening Sunday the front desk clerk could not help. There was a significant language barrier problem. Sunday afternoon the clerk on duty told my husband to see the manager Monday when he complained about the air conditioning. The clerk said could do nothing. Sunday evening my husband complained again about the air conditioning to a different clerk. In response the clerk Sunday evening gave him two new key cards to our room. He apparently had no idea what was being asked. He did offer us a different room, but we were too tired to do that by that time (about 9:30 pm). Our first morning the oven was not working, so we made do, but were disappointed, especially my husband. Because the oven wasn't working the first morning, we arranged to go out the second morning for breakfast with a local family member. That cost about $100. Later that day (Monday) the manager, Sophie, told us she had come in Sunday afternoon to ensure the oven was fixed. We were NOT TOLD that the oven had been fixed until we saw Sophie in the afternoon after we had gone out for breakfast. I wrote out 4 pages of problems we had encountered, took pictures of my writing, gave the original to Sophie and agreed to a potential one-night refund. Sophie stipulated that I had to go through Booking.com to get it. That did not exactly make sense to me, but I did not argue about that. Booking.com verified her statement. Mike, the maintenance man told us that the gals that clean the rooms don't tell him about the problems they see in the rooms, seemingly due to language barrier issues. I think Sophie said employees speak 5 different languages. I made a suggestion to help with this challenge.

Superb

Liked: Great value for money. We are a family of 5 and this location was the most cost effective place for us to book. The rooms are a very generous size where we didn't feel to tightly compact. Room consisted of 2 king size beds and a pull out sofa mattress which was perfect! The staff were all really friendly and gave us great local food recommendations. The breakfast was awesome! Plenty of choices for all of the family - would have been nice to see bacon on the menu even if just for one morning
Disliked: The pool and 'spa' could use a little work. There was yellow caution tape around to the hot tub and the pool didn't look so great which we ultimately opted not to use! The sofa bed mattress and frame could do with replacing, it is super thin and the frame squeaked with every move. Some extra pillows outside of just one for the sofa bed would also be a great add!

Don’t stay here.

Liked: Quite
Disliked: We asked for towels at the front desk because there was not enough towels in the room for the people that was staying there. The dispensers to the shampoo and body wash was empty. Went to go ask for towels and the guy up front said there was no more towels they were washing so we asked to give us something and he gave us beach towels. Breakfast was OK pancake maker was broken not enough food coming out always empty at the end of the day the keys card stop working.

Exceptional

Comfortable for short stay while...

Liked: Beds were comfortable, breakfast was good, staff was friendly and helpful. Close to shopping and gas stations.
Disliked: Very small pool and the hot tub was taped off with caution tape.

Probably wouldn’t stay here again...

Liked: Affordable and great location. Breakfast was good
Disliked: The facilities need upgrades and remodeling. Furniture was worn and viable spiders in stairwells

All around was ok.

Liked: Location and the beds were great. Also the breakfast was very good.
Disliked: No hot water for showers. Drains did not drain.

Exceptional