Holiday Inn Express & Suites DETROIT NORTHWEST - LIVONIA

Stay was OK; rooms double...

Liked: Already mentioned in the questionnaire
Disliked: April 20, 2025: Looking into my bank account, I just realize, that the two rooms I booked are charged twice!! At the hotel April 18, 2025. Booking .com Confirmation number: 4759266379, Feb 08, 2025. Mike Miller paid his room with his own credit card, coordinates unknown to me. I expect clarification, review and immediate advise/information regarding the refund to be taken care of.Even at this moment, April 23, 2025, 5:45 PM EST, I still have a run-a-round collecting my money. No refund to date. Why not? Absolute POOR !!!!!

Passable

Disliked: I didn’t like that the deposit had to be put on a card.

Exceptional

Liked: Friendly staff, great breakfast and comfy beds.The location is great with plenty of food options nearby!

Bad

Liked: Room looked great and clean until around 7 am I went to the restroom and found a damn bed bug crawling up the bottom of the bed I immediately packed up and checked out. The front desk clerk was professional and refunded all my money. Unfortunately my wife was so freaked out by the findings that we won’t be back. The overall condition of the hotel was fine and breakfast staff very professional and inviting. Just spray the rooms please and make sure no one else experiences this situation.

Pleasant

Superb

Superb

Exceptional

Liked: Everything was very good, nice hotel. Perfect management, nice staff. I highly recommend this place and like to visit again.

Perfect

Liked: It was all good!