Holiday Inn Express & Suites Dallas East-Fair Park By IHG

Everything was great, no problems at all.

Liked: Everyone on the staff was so friendly. Amazing and thanks.

When I arrived they were having a problem with the room key/card and were having to escort everyone to their rooms. The young lady at the desk was able to maintain a professional attitude through the whole thing. When I returned later the problem had been resolved. The rooms and service were wonderful. Very close to concert I was attending and easy to get to and from. Breakfast was more than what I expected.

Liked: Service and attitude of employees.
Disliked: None

Good

overall, it was good

Liked: breakfast was good except the coffee was a little bit too strong and I sure missed having Texas Waffles
Disliked: the restroom had a foul smell, it seemed like it was coming from the drain in the center of the floor

Poor

Liked: They leave our room open the whole day with our belongings inside.

Disappointing

Liked: Overall nice hotel, love the breakfask.
Disliked: The shower head is not in proper working order. The pressure was extremely low. There was trash left under the sink in the room. The smoke/fire alarm would not go off (it was sounding off and on for all most 2 hours) interrupting a peaceful weekend I was hoping for. I love Holiday Inn Express I have never had this experience with this chain before.

Good

Superb

Liked: Very clean and everyone was helpful
Disliked: Wish the indoor pool was heated but overall facilities were nice

Bad

Liked: Nothing

Exceptional

Liked: It was very comfortable, clean and affordable
Disliked: Our air conditioner went out after the first night. They did bring a fan in and we were supposed to get 25$ returned after checkout, but never received it. ( the stay was still very pleasant )

The money issued was a...

Liked: The location was fine for what we needed to attend. Good accessibility and friendly staff. It being a pet friendly place was a bonus as well.
Disliked: The breakfast was not very good at all. I should have just skipped it. I've never had a hotel pre-authorized my card and then charge me the full amount. This pre-authorization has stayed on my account for a week. If I knew I was going to be double charged for the room for an entire week I would not have put to this hotel. It's very frustrating especially for someone who is on a budget.