Holiday Inn Express & Suites Cross Lanes Guest Reviews
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0.7 miles from Cross Lanes centre |
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Ellen Sat, 23 March 2024
Very good
Cassade Fri, 15 March 2024
Exceptional
Johnny Mon, 4 March 2024
Disappointing
Liked: Good location and staff.
Disliked: Pool was closed. Under construction and was unfinished in rooms.
Timothy Sun, 3 March 2024
Unpleasant and disappointing
Disliked: Pool and exercise room were not available to use. The parking lot was full, had a hard time finding a spot. When we removed the bed sheets found out the mattress had several stains. The couch cushions had dog hair all over them. One outlet near the bed didn’t work. Shower pressure was bad. Despite all of this the hotel refused to provide a discount on our room.
Sherri Mon, 26 February 2024
A complete disappointment.
Liked: Our room was spacious.
Disliked: We was not notified by booking or the hotel that it the hotel was under renovation and the pool was also under renovation. The pool was one of the reasons we chose this hotel. We also had stains and hair on our sheets. They did not clean our room or give us fresh towels we had to go to front desk to get them. The lady up front said they tried calling the day before to notify us of the renovations and left us a message which was a lie. The breakfast was okay. We was really looking forward to our stay but this hotel was a complete disappointment. The lady working the counter at night was 0 help and not apologetic at all.
Sandra Wed, 7 February 2024
Good
Disliked: Didn’t know there was maintenance going on
Brandi Sat, 3 February 2024
Exceptional
Sherry Sat, 27 January 2024
Good
Liked: Older hotel. Needs a lot of updating and fixing.
Jason Mon, 8 January 2024
Very good
Scott Wed, 3 January 2024
Exceptional