Name: Holiday Inn Express & Suites - Columbus - Worthington by IHG
Address: 55 Hutchinson Avenue, Columbus, OH
Telephone: (888) 420-1645
Rating: 4.25

Don't trust the glowing reviews

Disliked: I chose this hotel because of all the glowing reviews about how clean this hotel is but that just wasn't my experience.First off the actual check in went relatively smooth and fast. The first room I was given when I went into the bathroom to do my usual surface wipe down, I took one look at the shower and immediately I was disgusted. There was mold buildup, all types of stains it was so gross. It looked like it had not been touched in months. I immediately called the front desk and asked if I could get another room. She agreed immediately, but didn't really seem concerned with my complaint of the dirty bathroom, not even an apology. I go to the second room and the first thing I do was check the bathroom, and it's the same exact issue. By this time I've given up hope of staying at this hotel, I had been on the road 12 plus hours that day and just wanted a clean place to take a shower and lay my head a few hours, but I knew I wouldn't be able to do it comfortably there. I called the front desk again and asked if it would be possible to get a refund since I wanted to check out and leave because I didn't feel comfortable staying there since 2 of the rooms I was given the showers were gross. She told me I would have to speak with the Manager Mariah the next morning. Again, I received no apology for my dissatisfaction even as I check out after being at the hotel for less than 20 minutes. The next day comes and I call the hotel to speak with the manager Mariah. I was told that she called out sick and to give her a call back the next day. I call this morning and she supposedly just left out the door and wouldn't be back today. It was quite obvious that I'm being given the run around and that I won't be speaking to anyone that cares about my experience. It's rare that I write reviews about my experiences, I've had some unpleasant stays before but this was the worst by far. The photos posted are of the second shower.

Pleasant

Liked: Breakfast was ok, good, but not as warm as it could have been. Room and lobby was very clean.
Disliked: Room door lock wasn't working correctly. Desk person came to the room and had issues getting it opened at first as well, then told us to push down hard on the door handle. Shouldn't be that hard to unlock a door.