Name: Holiday Inn Express & Suites Columbus Airport East By IHG
Address: 6305 E Broad Street, Columbus, OH
Telephone: (888) 420-1655
Rating: 4

We had everything we needed and the room was very clean. The breakfast was OK, lots to choose from, but when we arrived at 9am the coffee was out but there were no bowls or napkins - easy fixes - and they did resupply quickly and apologetically after it was brought to their attention. Overall it was a pleasant stay.

Liked: Clean, courteous service

Superb

Exceptional

Liked: Michelle was a joy to work with, very attentive to the needs of our family. Quite location.
Disliked: Absolutely nothing. Everything worked perfectly.

Superb

Liked: Comfy beds & nice shower in the room.Loved the pool and Jacuzzi
Disliked: Trying to make a left out of the parking lot on a busy street.

Exceptional

Our 2nd stay here at...

Liked: The breakfast was good for us, staff was friendly, our room was clean and our bed was comfortable
Disliked: Our TV remote didn't work well, but not really a big deal. I had to keep getting up from the bed and get really close to the TV.

Exceptional

Good

This hotel will not be...

Liked: Bed was comfortable. Location was good for our needs.
Disliked: Breakfast was less than average. Few choices, no decaf tea either day, noisy, crowded room.Both nights there were loud, unruly children heard through the bathroom vent and from the ceiling. We understand parental discipline was not up to the hotel but the vent in the bathroom made it sound like they were in our room.

The entire stay itself was...

Liked: The staff tried to be as patient and amazing as they could be. I brought my dog and when we weren’t in the room would bark and others could hear her clearly.She would bark more at the door of entry to the rooms (we moved in hopes we wouldn’t bother anyone else again) because she can see and hear people walk by. There was a good size gap under our doors where again she could hear and see everyone. The pool was warm and so was the pool room I enjoyed that.
Disliked: They had curfew. There was visible wear and tear to the building and rooms. When we moved our room was very warm and stayed warm u til next morning when waking and about when we had to wake up pack and leave. The walls were thin and doors had gaps where they could hear our dog clearly barking even tho claiming to be pet friend. They tried to move us where no one was around and there ended up being guests surrounding us and complained again when we would try to leave the room even to simply swim. The tv couldn’t work at first. Parking was almost non existent our second night. We almost couldn’t have our second night due to booking.com miscommunication. The first staff member we encountered was a bit rude. The staff was nervous and afraid to use the elevator cuz it was iffy.