Holiday Inn Express & Suites Cleveland/Westlake Guest Reviews
Write a review
3.7 miles from Westlake centre |
Write a review
Westphal Wed, 27 March 2024
It was comfortable, breakfast was...
Liked: The location was great and the staff were very friendly and helpful.
Disliked: The splash pad was not working even though I called before booking to make sure the pool was working and I wasn’t told anything about the splash pad being down. Also on the second day the hot tub water was green and smelled weird.
Staci Tue, 26 March 2024
Passable
Liked: The breakfast wasn’t out when we left at 6am so we didn’t get to try any of it. The cleanliness of the rooms were nice.
Disliked: I originally booked a king sized bed and we ended up with 2 double beds instead. There was a woman in line in front of me complaining about her room and she got a king sized bed room as her replacement so that makes me think that may have been ours that was given away.
Robin Mon, 25 March 2024
Very accommodating staff
Liked: Wonderful breakfast
Disliked: Maybe have an adult pool time only
Bell Mon, 25 March 2024
Passable
Kelley Sun, 24 March 2024
Exceptional
Gloria Sat, 23 March 2024
Very good
Christina Sun, 17 March 2024
Good
Qiana Tue, 12 March 2024
Bad
Kristen Mon, 11 March 2024
Find a Different Hotel!
Liked: The beds were comfortable, but definitely not queen sized! The breakfast was decent, but their pancake machine was broken and that's what a lot of our family looked forward to the most.
Disliked: We booked for the pool and splash pad, when we got their, the pool was closed. Their only solution was to cancel our reservation, whichw we just spent 5+ hours in a car with a 1 year old, we were all over it and just wanted to relax, taking the time and energy to find a new hotel short notice wasn't an option for us. The room itself could have been cleaned better, there was patchwork all over the walls which looked so tacky and unfinished, the beds were not true queen sized beds, the ice machine on the 2nd floor didn't work, and the pancake machine at breakfast was broken. I just feel like the upkeep here was poor because everything was broken.
Nancy Sat, 2 March 2024
Exceptional