Holiday Inn Express & Suites Chicago West - St Charles By IHG

Even though I stayed only one night it was very pleasant. The staff was very efficient; room was clean. It was a very pleasant experience.

Liked: Staff was very helpful and courteous. Check in was fast.
Disliked: Don't have anything bad to say.

Exceptional

Very good

Very good

Great location close to many...

Liked: Great location. Great breakfast. Friendly staff snd very clean.
Disliked: A bit pricey but nit terrible.

Exceptional

Exceptional

It was a nice stay.

Liked: It was clean and comfortable.
Disliked: Our room smelled like a smoking room. The price was high!

Pleasant

Liked: the location was good, food was fine but we stayed three nights and did not get our room cleaned once. I went down to ask for service first thing in the morning and it did not happen. I ended up having to get clean towels each day.

My recent stay

Liked: Nice breakfast.
Disliked: Of the 3 1/2 days we were there, we each had 2 showers with hot water and 11/2 without. I asked for clean towels the first morning after we arrived and came back late that evening to find no clean towels. There was no notice that they were having trouble with their boiler. I was not the only one to bring this to the front desks attention.