Name: Holiday Inn Express & Suites Chicago OHare Airport an IHG Hotel By IHG
Address: 3001 South Mannheim Road, Des Plaines, IL
Telephone: (888) 323-5826
Rating: 4.25

Holiday Inn Express & Suites Chicago OHare Airport an IHG Hotel By IHG Guest Reviews

Overall Average Score:

Very Good (4.2 out of 5)

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Superb

Terrible customer service

Liked: The room was fine and clean. The included breakfast was adequate.
Disliked: When I arrived there wasn't anyone at the desk or within earshot of the desk. I called the desk and no one showed up. A line started to form and about 10 minutes in a kid finally strolls around the corner watching a video on his phone and then finally checks us in. No apology or anything.Second, I needed to cancel a second reservation due to a canceled flight and still have not heard back and it's been over 48 hours. Overall, a terrible customer service experience.

Good

Passable

Liked: The first day we were unable to get hot breakfast as the pancake machine was down and there was no other hot choices. The second day we were able to get hot breakfast, turkey sausage, eggs and breakfast potatoes and the pancake machine was back up and working.
Disliked: Our first room was great until it wasn't. The bathtub did not close holding the water in the tub which made it difficult to bath my children. I went to ask for additional towels and the front desk said that the only towels available at this time were the pool towels, but bigger room towels would be available in the morning. We spent Saturday at 6 Flags in the heat and returned to our room to our air conditioner being broken. I called down to the front desk and they offered a fan unless we wanted to move to another room. We ended up packing up our things and headed to a different room. This room the door wasn't aligned with the framing and there was a small crack at the top of the door leading into our room.