Holiday Inn Express & Suites Chicago North Shore - Niles

Polite, kind and courteous staff.

Very polite and welcoming.

Breakfast is pretty good

Liked: Clean and nice staff
Disliked: Nothing

Exceptional

Exceptional

Really great location close to...

Liked: Great location and easy parking, which worked well for us as we were meeting our son who lives in the US and also has a car. Breakfast arrangements were really good. Friendly reception staff.

Will not stay there again.

Liked: Free breakfast
Disliked: Water was cold, had to take a cold shower. Pool water was dirty / green, kids wouldn't swim in it. Elevator button was broken, difficult to push to go to ground floor. Had to wait to check in because we arrived early, then staff started checking in other people when they knew we were waiting.

It was ok.

Liked: It was ok.
Disliked: The bath tubs do not have gripping material on the floors and someone in our room ended up falling in the tub.

Exceptional

Liked: Dove soap in the bathroom! I have never stayed at another hotel that had that nice of product available:)

Here for a day trip....

Liked: Very friendly front desk staff. Free parking and free breakfast (good coffee). The room was big enough for 4 people and the beds were comfy. There was a microwave in our room. Clean and spacious enough. Close enough to basic amenities like CVS and restaurants.
Disliked: Walls are paper thin, can hear everything from rooms next door. Really loud footsteps from people above.

Exceptional