Holiday Inn Express & Suites Chesapeake By IHG

Bad

Exceptional

Do not stay here. Beds...

Liked: I canceled this reservation due to the fact that every room they give us had urine stained beds.
Disliked: I canceled this reservation due to the fact that every room they give us had urine stained beds. We tried 3 room. They all had urine stains on the beds. Cleaning staff is terrible.

Upset

Liked: Actually nothing
Disliked: That the dirty beds, that the cleaning team didn't do the job and many dirty sheets

Exceptional

Liked: Very clean, beds are super comfortable, nice breakfast area.

Exceptional

Disappointing

Disliked: The people next door and there kids we up making nose and running around being loud for most of the night. Very annoying

Horrible front desk attendant

Liked: The room was clean.
Disliked: Front desk agent accused me of having several kids and men in my room. She stated that she has footage but did not provide any when asked for it. The scene was humiliating. She did not offer an apology until after I left the property. I had to call back several times on different days to speak to the General Manager. He apologized and said she was given the wrong room number I will never stay at this hotel again.

HORRIBLE!!! HORRIBLE!!! Don't stay here...

Liked: There wasn't anything too much to like.
Disliked: The room was not clean at all. The bed comforter had stains on them, my daughter's pillow had blood stains on it, the bathroom shower walls were gross!! There were blood stains on the on walls, floor in shower was disgusting. There are also some huge stains on the floors near the two beds. We stayed in room 511- I will never stay here again!!!!!!! There was mold in the shower on the drain. I'm so disappointed with this hotel- truly unacceptable. There was NO manager on premises. I asked for a manager on Saturday morning and Sunday morning before I left out. when you spend your money to stat at a hotel you want for your stay to fill like you are at home. I told my children not to walk on the carpet with shoes on due to the nastiness of the room. I would NEVER recommend this hotel to ANYONE!!!!