Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

It was horrible

Liked: Cleanliness of the building
Disliked: The guy at the front desk allowed my guest to check into my room without me being there. My guest name was no where on the reservation. It could have been someone coming to kill me and they would have succeeded. This was a horrible thing to do. The lady serving the food stuck her hand in the garbage during breakfast and continued to handle the food.

Very comfortable and clean

Liked: It was very clean The breakfast was very good and alot of different variety.

Superb

Liked: Nice property
Disliked: N/a

Exceptional

Nice clean hotel in a...

Liked: The room was clean and the bathroom was clean.
Disliked: The elevator was down when we got there and our room was given to someone else. There was a very large group of teenagers from a sports team that were very loud and rude. The breakfast could use some improvement.

Superb

Very good

Liked: Clean, neat & friendly staff.
Disliked: Only one elevator working.

Exceptional

Liked: The front desk staff were friendly and helpful

Exceptional