Holiday Inn Express & Suites - Carrollton West By IHG Guest Reviews
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Lorraine Sun, 17 August 2025
Definitely would recommend this hotel....
Liked: It is a nice property located near stores and gas stations. It was clean. I definitely would recommend it if you need to be in the area.
Disliked: The front desk clerk named Shelby had an attitude. My reservation was there, and she kept arguing with me that it wasn’t there and all she had to do was look in the little basket next to work where the paperwork was held us up for a good 45 minutes and she never even apologize. She has no customer service, but she had no problem going out front to smoke a cigarette, which really doesn’t look professional Other than that the rest of the staff was very friendly
Anonymous Sat, 9 August 2025
Exceptional
Larry Thu, 24 July 2025
Superb
Debra Wed, 23 July 2025
Exceptional
Anonymous Mon, 21 July 2025
Front desk employee was pleasant,...
Liked: Breakfast was not good. Like stuff out of a vending machine.
Connie Sun, 20 July 2025
It was a great stay.
Liked: Staff was great, food was good and the room was nice and clean.
Disliked: Nothing
Anonymous Thu, 17 July 2025
Good
Tiffanie Thu, 17 July 2025
Superb
Liked: Clean and friendly service
Disliked: N/A
Anonymous Sun, 13 July 2025
Bad
Anonymous Sun, 13 July 2025
Less than pleasing.
Liked: It was a hotel.
Disliked: We had to be at a scheduled event and was almost late due to the circus taking place at the front desk. We arrived after the assigned check-in time to find that the rooms were not available. The front desk staff was extremely unprofessional or prepared. The staff stated that the “Booking App” failed to book all of my rooms which resulted in members of our family not being capable of staying in the requested room. Even with me being capable of providing them confirmation numbers as well as present them the booking information. The room and bathrooms were unclean without adequate towels.