Holiday Inn Express & Suites Birmingham South - Pelham By IHG

Superb

Exceptional

Liked: The cleanest hotel I have stayed at in years and I am an avid traveler. The staff was A+, the breakfast was good, the room was spotless, parking was easy, the shower head had remarkable water pressure.
Disliked: The beds was uncomfortable.

Would recommend to anyone traveling...

Liked: Friendliness, cleanliness
Disliked: Not applicable

Exceptional

It could have been better

Liked: The breakfast was great
Disliked: The pool area was gross and dark. The elevator had a bad smell

Very poor

Liked: My boys definitely enjoyed the pool and breakfast. The room was clean and the beds were comfortable.
Disliked: I took a shower and the water backed up in the tub, once I got out and the water drained I noticed a hair buildup in the drain grate. The lady at the desk stated she would take care of it, she did, yet she left all of the used towels and hair buildup from myself and my boys showering and I had to ask them to bring more towels to the swimming pool area. 4 out 10

Inconvenienced for the price

Liked: I liked the location and the property itself. Breakfast was fine as well.
Disliked: First, we asked for 2 queen beds and didn’t get it. They had sold out, so my teenagers had to sleep on the pull-out couch, which was very uncomfortable. Then, we had to switch rooms because there was a leak in the ceiling. I’m sure the hotel would have been fine otherwise.

This is a good place...

Liked: Breakfast was good and I liked the Dove brand products in the bathroom.
Disliked: There were several hairs in the tub and even one under a pillow which felt a little gross.

It was ok

Liked: The area
Disliked: Nothing