Holiday Inn Express & Suites Birmingham South - Pelham By IHG

Very poor

Liked: My boys definitely enjoyed the pool and breakfast. The room was clean and the beds were comfortable.
Disliked: I took a shower and the water backed up in the tub, once I got out and the water drained I noticed a hair buildup in the drain grate. The lady at the desk stated she would take care of it, she did, yet she left all of the used towels and hair buildup from myself and my boys showering and I had to ask them to bring more towels to the swimming pool area. 4 out 10

Inconvenienced for the price

Liked: I liked the location and the property itself. Breakfast was fine as well.
Disliked: First, we asked for 2 queen beds and didn’t get it. They had sold out, so my teenagers had to sleep on the pull-out couch, which was very uncomfortable. Then, we had to switch rooms because there was a leak in the ceiling. I’m sure the hotel would have been fine otherwise.

This is a good place...

Liked: Breakfast was good and I liked the Dove brand products in the bathroom.
Disliked: There were several hairs in the tub and even one under a pillow which felt a little gross.

It was ok

Liked: The area
Disliked: Nothing

Superb

Terrible lack of professionalism and...

Liked: The location is great, with Chick-Fil-A and many other places to eat nearby.
Disliked: They originally gave us a room with a defective shower head in the bathroom. It also had very noisy guests in an adjacent room. They moved us into another room, and we decided to extend our stay by another day; however, they later told us we had to move back to the original room if we wanted to stay another day (this was not disclosed when we asked them to extend our stay). They then told us they could not provide the receipt since the reservation was made through the booking app. They repeatedly mentioned how frustrated they were with people using the Booking app. I've never had an issue like this at other IHG Hotels for which I used the Booking app, but the workers at this hotel said the Booking App meant they could do almost nothing in their system.

Nice place to stay!

Liked: Great location and the breakfast staff was nice and helpful
Disliked: nothing

Very good

Exceptional