Great Hotel, Lousy Bed

Liked: I dealt with 3 different people at the front desk and all of them were friendly and helpful. The staff here is great.The room itself was very clean, looked to be recently remodeled and had everything we wanted. Nice large bathroom, microwave, small fridge and a k cup coffee maker. When we needed some silverware the person at the front desk happily provided it.
Disliked: The bed was too firm. I've literally never slept on a bed that firm. It felt like a layer of padding on top of a concrete slab. It was odd just how hard the mattress was and ruined an otherwise nice stay.

All in all good, but...

Liked: the location was perfect
Disliked: when we checked in and were given the key to our room we proceeded to the elevator. Upon getting off on our floor there was a terrible odor in the hallway. Once we entered our room you could no longer smell but when we went to turn on the light in the bathroom it did not work. We called the desk and informed them and we had to change rooms. Not happy with that fact. Also, during the current health situation we were not happy to find communal shampoo/conditioner/body wash in the shower. We also found a half used bottle of lotion on the sink. Our beds were comfy but wanted to you know our full experience.

One of the best hotel...

Liked: The breakfast was not just your typical continental breakfast, it was a full course meal. Waffles, pancakes, eggs and more. The staff were always there to refill things. The staff were all so friendly. I was there with a baseball team of 13 teenage boys and they were always asking them how they did at their games. Rooms were pretty clean and they checked on us daily to see if we needed anything.

Good

Disappointing

Liked: Nothing really, I got ripped off.
Disliked: I paid for a executive king suit and they gave me a queen suit and and had no other king rooms to give me. Which I was fine with. But telling the lady at the front desk I didn't wanna pay for a king if I got a queen room she told me there's nothing she could do it about it. So I paid for something I did not get

Huge rooms

Liked: The staff was super friendly and welcoming even with the current pandemic going on. Had a great nights sleep

Superb

Bad

Liked: Close to food and gas stations.
Disliked: Jacuzzi room suite was filthy. Pubic hair on the toilet, hair in the tub, ring around jacuzzi and food particles around sitting area. Room was dusty blankets stained and wrinkled. Know broken off jacuzzi and left over roses on the floor from whomever had room before us. I told staff and they did nothing about it but ask the GM if I could check out an hour later. Lousy facility definitely not worth the money for the room to be disgusting! Staff sat in the office with manager while I stood there for ten minutes then when I asked if she could tell the manager my stay was pathetic she said she will tell her later... unbelievable. Bathroom had no soap in dispenser either. Waste of 130.00.

Superb