Holiday Inn Express & Suites Austin SW - Sunset Valley

Sleeping on the 290 service...

Liked: Parking
Disliked: Our reservation on booking specified a Suite with view to the swimming pool. During check- in we were informed that the hotel does not have such a room at all,, the only suite of this hotel has a view to the highway 290 where all night long the traffic passes just 30 meters below your window You feel like sleeping on the 290 service road incluiding noise, vibrations, everything.... and this for 244,81 USD for two persons.... never again.

Exceptional

Liked: Service was super good. They refunded my elderly aunt 1 room, who accidentally booked 2 rooms. She should have used booking.com.

Very good

Not my best stay.

Liked: It was quiet and a convenient location.
Disliked: The room was extremely hot. The thermostat was not working at all. There was no way to control the temperature in the room since it was broken on the wall. I ended up not sleeping that night since the room was so humid and hot.

Exceptional

Very poor

Very good

Liked: Breakfast was very good. It was quiet & comfortable.
Disliked: I actually found a ladies undergarment in the bathroom. I discarded it.

Very comfortable and will be...

Liked: The location is very convenient, so close to all that we want to visit and the staff are really accommodating and courteous.
Disliked: All good so far.

Exceptional

Liked: Clean and organized