Holiday Inn Express & Suites Austin South an IHG Hotel Guest Reviews
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Write a review
Rose Sun, 8 May 2022
what I want in a...
Mary Tue, 3 May 2022
Good for the airport
Liked: Clean & tidy. Good pool and location for the airport and nearby restaurants.
Carl Mon, 25 April 2022
very pleasant, Great Staff!
Liked: convenient,clean,great breakfast and service
Anonymous Mon, 18 April 2022
Very good
Jesse Fri, 15 April 2022
will stay here again!
Liked: cleanliness
Disliked: nothing to not like.
Eric Mon, 11 April 2022
Exceptional
Willie Thu, 7 April 2022
very good will book again...
Liked: clean and great location access to the freeway easy to find breakfast was good and all the personnel were friendly and helpful
Disliked: parking was okay but other than that great experience
Thomas Tue, 5 April 2022
Not good.
Liked: Nothing. Front desk staff wouldn't let us check in early, made us wait 1 and a half hours. We had to leave the hotel location. Then when we got back they still wanted us to wait 10 to 15 more minutes at the designated check-in time. The couch in the room was very uncomfortable. You couldn't sit for more than 5 minutes. The bed was hard. The pillows were too soft, after about 5 minutes they were flat. The handle on the toilet was loose, almost broken. The faucet on the tub leaked water and when you pulled the lever for the shower to come on the leak caused VERY low pressure. There were only 2 towels, 2 wash cloths, and 1 hand towel. The towels were very hard and scratchy. Nothing was pleasant about this stay.
Disliked: Nothing. Front desk staff wouldn't let us check in early, made us wait 1 and a half hours. We had to leave the hotel location. Then when we got back they still wanted us to wait 10 to 15 more minutes at the designated check-in time. The couch in the room was very uncomfortable. You couldn't sit for more than 5 minutes. The bed was hard. The pillows were too soft, after about 5 minutes they were flat. The handle on the toilet was loose, almost broken. The faucet on the tub leaked water and when you pulled the lever for the shower to come on the leak caused VERY low pressure. There were only 2 towels, 2 wash cloths, and 1 hand towel. The towels were very hard and scratchy. Nothing was pleasant about this stay.
Nancy Mon, 4 April 2022
Very good
Liked: Breakfast was fine - met my needs. Thanks for the fresh scrambled eggs and crisp bacon. Love the cinnamon rolls!
Disliked: After showering in the morning I realized my room had no hair dryer. I called the front desk who said they'd get one to me "right away". 45 minutes later I called another guest who brought me his to use. When I went to breakfast I went by the front desk, explained the problem and was assured one would be brought to my room. When I returned in the late afternoon, still no hair dryer. Went back to the front desk and asked for help solving the problem...this time the person I spoke to took it on herself to go and get one for me herself. I really appreciated her extra effort. But it shouldn't have taken three tries! Also, I found the bed to be rather soft.
Gabriela Mon, 4 April 2022
Pleasant
Disliked: I asked for a room with a view of downtown and I got a view of the pool.